Warranty and
Product Care

Tidal Roots Warranty - Stand Up Paddle Boards

Tidal Roots warranties our products sold in North America to be free of defects in either materials or workmanship for a period of 12 months from the date of purchase. Warranty for accessories sold by Tidal Roots is covered for 60 days. With this said, we here at Tidal Roots believe are products have a soul and therefore we strive to keep our products alive and urge customers to contact us whenever problems arise.

This warranty covers only the original customer when the product was purchased from Tidal Roots and may not be transferred. This warranty does not cover any damage that may be the result of normal wear and tear, misuse of the product, abuse, unauthorized modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, maintenance or care, incorrect set-up, use in commercial, rental or teaching environments, or any other irresponsible use. Tidal Roots will assess the use of the board and make a case by case decision as pertains to the warranty process. If a consumer is unclear on what may fall under "irresponsible use", the consumer must contact Tidal Roots to verify if the activity will nullify warranty.

This warranty excludes the following product malfunctions: Boards that show impact or abuse, damage due to heat exposure including but not limited to direct sun exposure, extended amount of time in a car, board bag, etc., previous repairs, broken boards, boards with signs of improper care or handling, incidental damage, and use that is deemed unreasonable by Tidal Roots.

The consumer can begin the warranty process by directly contacting Tidal Roots at info@tidalroots.com by inserting "warranty" and the board model and name of customer in the subject line of the email.

Tidal Roots Product Care - Stand Up Paddle Boards

Your Tidal Roots board is a piece of functional art. We want you to enjoy every minute on your board, so here are a few things that you can do to extend the life of your board.

The elements can accelerate the wear on any item over an extended period of time, especially salt water and sunlight. Your boards are made to be enjoyed in the outdoors but when not in use some rules should be followed for proper storage.

When not in use exposure to direct sunlight can severely damage your paddleboard. Overheating your paddleboard can cause severe damage, avoid extended exposure to the sun when the board is not in use.

Please follow these rules to keep your board from heat damage:

  • Never transport or store your board outdoors in the bubble wrap or an enclosure that traps heat inside of it.
  • When not in use never leave your board exposed to direct sunlight for extended times.
  • Always keep your board in a shaded area when not in use.
  • When not in use never leave your deck pad exposed and facing the sun.
  • If you must leave your board in direct sunlight for any amount of time a reflective bag is recommended.
  • A board bag shouldn’t be used to store or transport your board in direct sunlight for prolonged periods of time.

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